Case Studies / Our Esteemed Clients
Testimonial by Executive Director (Leading ISP provider)
| WyzPlan™ – the WFM practice of WyzMindZ helped us to reduce the management bandwidth deployed in handling the contact center service provider. WyzMindZ helped to correct practices especially around Capacity Planning & scheduling – that in turn increased average call answered per day by 15% with no increase in cost within 2 months of engagement. I fully Endorse and recommend WyzMindZ to all organizations that are looking to achieve the optimal “Service-cost” Balance |
Testimonial by Global CEO (Leading International Call Center)
| The pilot was done for one of our prestigious client in UK, within a span of 3 months; the revenue increased by 60%, customer satisfaction enhanced, the process become predictable and repeatable. The breakthrough improvement has been achieved using various tools and great minds that WyzMindZ have…..……The founders bring in huge amount of creditability and passion. They walk the talk. Each member of the team is dynamite yet very humble. They ensure the FISH is in action. In fact it’s a benchmark in itself from the recruitment point of view where there are zero defects. If I would not have been an entrepreneur I would have loved to work with them. |
Testimonial by Managing Director (Leading Domestic Contact Center)
| I am extremely happy to write this testimonial for WyzMindZ solutions. They have kept their promise – setting up planning and reporting processes in a remarkably short period of time that have allowed improved planning as well as greater visibility, control and integrity of reporting. The professionals from WyzMindZ are completely hands-on and have demonstrated ownership and care for business results; often giving solutions that have broken through operating constraints. The planning and reporting processes that WyzMindZ have established make decision making easy, using what if scenarios and highlighting significant financial opportunities that were hidden earlier. Today they are our trusted partners and their services are being leveraged across our multiple delivery centers. |
WyzPlan™ Case Studies
WyzPlan ™ a planning offering from WyzMindZ Solutions Pvt. Ltd. helped leading ISP in India reduce its cost of operations by 33%
WyzPlan™ Staffing & Scheduling process helped the entire business process increase answering rates by 15% with no increase in the cost within 2 months of its deployment, its “Setting up delivery Goals” study helped ISP understand right metrics to be used for its Call Center operations.
WyzPlan ™ Causative forecasting practices helped a leading International Service Provider in India
With deployment of Causative forecasting practices forecast Accuracy improved from sub 80’s to >90% consistently. Forecast Accuracy achieved well above the Industry Benchmark target for Forecasting Accuracy of 90%
WyzPlan ™ Scheduling practices helped a Service Provider increase Agent Occupancy & Reduce cost of its operations
Through scientific scheduling WyzMindZ helped a leading service provider in staff reduction by 22% without any impact on Service level & answered level goals. Game changing scheduling processes also helped in deployment of 25% flexible staffing introduced to improve Occupancy
WyzPlan ™ a planning offering from WyzMindZ Solutions Pvt. Ltd. helped India's Leading E-Commerce company deploy correct Scheduling practices for E-Mail and Back-office queues
Processes established to track TAT and pendency on emails (these were not tracked at all previously). SL' s on mails improved from the baseline level of 65% to 93% and pendency reduced 8% to 1% For more details click on the link below
WyzQ™ Case Studies
WyzQ™ a quality managed offering of WyzMindZ helped a top Servicer provider for an international client improve its CSAT scores with which SP was struggling from last 10 months
The CSAT Scores showed a major improvement once the floor was calibrated to the new form. The fluctuation in the scores reduced making the C-SAT Scores more predictable and controllable.
WyzQ™ a quality managed offering of WyzMindZ helped a top Servicer provider for an international client improve its Sales conversion %age
The Sales conversion increased to over 8% in a matter of 3 weeks consistently. The learning curve of the new agents on the floor reduced and a quicker turn-around on performance was observed.
WyzRaay™ Case Studies
WyzMindZ Simulators helped a leading Service Provider in India to decide on Optimized Staffing Levels for differential Service level goals
Service provider of Leading telecom client proposed change in Service Level target from 80/20 to 90/60. Service provider was not sure how this change will impact manpower requirement. WyzMindZ experts through scientific Scheduling techniques helped find a solution to this riddle
WyzRaay™ A Risk Assessment & Attenuation Yantra offering of WyzMindZ helped a top Service Provider identify & fix un-ethical business practices impacting business productivity
A Customer Service process for a telecom giant was running out of 3 locations (1 Tier 1 & 2 Tier 2 locations). While all three sites were meeting required average Login hrs/agent, 1 out of the 3 sites was consistently delivery substantially low productivity. WyzRaaY helped identify Un-Ethical business practices being followed in the process. In Return helped increase in productivity by 7%
WyzRaay™ A Risk Assessment & Attenuation Yantra offering of WyzMindZ helped a top Service Provider reduce its Operating costs post an Diagnostic study conducted by WyzMindZ
Transport cost for Tier 1 site reduced from 9.9 LAC to 4.09 LAC within 3 months without any impact on Service level & Answered level rates
WHITE PAPERS
Testimonial by Chief Financial Officer (Leading Domestic Contact Center)
| In a short period of 5 to 6 weeks, WyzMindZ team has worked tirelessly ( almost round the clock) and deployed their WyzPlan service. The entire quality of the Workforce management process has risen markedly since we introduced WyzMindZ Solutions Pvt. Ltd. since WyzMindZ dedicated & expert team institutionalized processes through which information, alerts & decision making basis facts & figures can now be obtained more easily, quickly, transparently and in greater depth. WyzPlan™ a planning service from WyzMindZ is quick to deploy, easy to use and gives businesses clear, actionable and trustworthy information about all relevant metrics. What started out as a Diagnose & consulting service for us has evolved into one that we have comprehensively adopted across our 4 delivery locations. |
Testimonial by Managing Director (Leading Logistic & Transportation Comapany)
| In ten years as a CEO, I have never seen a better investment in Business Intelligence Process. With WyzionPro Service, our Controllers aren’t just looking at data anymore. They’re discovering information. They are informed decisions. |
