Challenges Customers Face
As an organisation involved in the outsourcing arena, you may be facing the following challenges or issues:
- How can improve the accuracy of my forecasts of volume of calls coming in or required to achieve my target service levels
- How do we improve profitability?
- How can I bring all the information in various systems to a common ground to aid decision making?
- Why are my SLAs slipping with respect to customer TAT (Turn around time)?
- What should we be doing to monitor and improve our customer satisfaction?
- What marketing strategies should we employ and what RoI can we expect on the spends?
- How do we optimize our capacity planning process?
- What can I do to improve my hiring process?
- Can we accurately forecast and mitigate risk?
- What strategy should I deploy for my dialer or ACD to improve revenue and reduce cost?