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Quality Monitoring Service helps improve C-SAT

Case Study - Quality Monitoring Service helps improve C-SAT

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Industry Name: Telecom
Service Name: Quality Monitoring Service, Customer Lifecycle Analytics

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Times Business Solutions : A Case Study in Customer Lifecycle Management

Case Study - Times Business Solutions : A Case Study in Customer Lifecycle Management

Times Business Solutions (TBSL), a part of the Times Group, is actively engaged in the e-commerce space . . .

Industry Name: e-commerce, BPO, Outsourcing
Service Name: Customer Lifecycle Analytics, Outsourcing Analytics, Quality Monitoring Services

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Future Lifestyle Fashions : A Case study in Customer Lifecycle Analytics

Case Study - Future Lifestyle Fashions : A Case study in Customer Lifecycle Analytics

Future Lifestyle Fashions, a part of Future Group, India was looking at a provider who could help them . . .

Industry Name: Retail, Fashion
Service Name: Customer Lifecycle Analytics

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Quality Monitoring Services

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WyzMindz offers Quality Monitoring Services to ensure control over customer interactions be they for customer service or sales. Both Principals and BPOs can benefit from WyzMindz Quality Monitoring Services. WyzMindz Quality Framework incorporates services which include Customer Satisfaction Measurement, Telephonic, email or web based Surveys, Mystery Shopping and Customer Interaction (Voice, Email, Chat) Audits and Assessments.

Moreover WyzMindz also offers TransMon, a Quality Management System developed by WyzMindz to ensure Quality programs can be driven centrally across multiple sites, channels and provides the path to improve revenues or customer satisfaction.

WyzMindz offers proven solutions being used by marquee brands like Times group, Beam Telecom, Standard Chartered Bank, Lenovo etc. Following are some case studies of experiences of our clients:

Case Study – Quality Monitoring Improves C-SAT for a Telecom Company

Case Study – Quality Monitoring Reduces Repeat for a Telecom company

Case Study – Quality Monitoring Sales Performance for an e-Commerce company

Request a call back from us to improve your customer experience management.

 

WyzMindz Customer Experience Management Methodology: qualitymonitoringmethodology

 

 

TransMon: WyzMindz Quality Management System

WyzMindz Quality Management System TransMon

WyzMindz Quality Management System TransMon

 

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