White Papers / Our Esteemed Clients
Testimonial by Executive Director (Leading ISP provider)
| WyzPlan™ – the WFM practice of WyzMindZ helped us to reduce the management bandwidth deployed in handling the contact center service provider. WyzMindZ helped to correct practices especially around Capacity Planning & scheduling – that in turn increased average call answered per day by 15% with no increase in cost within 2 months of engagement. I fully Endorse and recommend WyzMindZ to all organizations that are looking to achieve the optimal “Service-cost” Balance |
Testimonial by Global CEO (Leading International Call Center)
| The pilot was done for one of our prestigious client in UK, within a span of 3 months; the revenue increased by 60%, customer satisfaction enhanced, the process become predictable and repeatable. The breakthrough improvement has been achieved using various tools and great minds that WyzMindZ have…..……The founders bring in huge amount of creditability and passion. They walk the talk. Each member of the team is dynamite yet very humble. They ensure the FISH is in action. In fact it’s a benchmark in itself from the recruitment point of view where there are zero defects. If I would not have been an entrepreneur I would have loved to work with them. |
Testimonial by Managing Director (Leading Domestic Contact Center)
| I am extremely happy to write this testimonial for WyzMindZ solutions. They have kept their promise – setting up planning and reporting processes in a remarkably short period of time that have allowed improved planning as well as greater visibility, control and integrity of reporting. The professionals from WyzMindZ are completely hands-on and have demonstrated ownership and care for business results; often giving solutions that have broken through operating constraints. The planning and reporting processes that WyzMindZ have established make decision making easy, using what if scenarios and highlighting significant financial opportunities that were hidden earlier. Today they are our trusted partners and their services are being leveraged across our multiple delivery centers. |
White Papers
WyzMindZ releases a new White paper-- Learn the dramatic impact of forecasting inaccuracies to your business
In 2011, WyzMindz solutions Pvt. Ltd. did a study into why some call centers have accurate forecast and others don’t. 10 common problems emerged and we do not have any reasons to believe that these factors have changed much since the research was compiled. They are summarized here, in no specific order. The good news? You can avoid these problems and the remedies are fairly obvious.
WyzMindZ releases a new White paper-- How do you calculate your Base Staff & trunk requirement
Trunking should be calculated in conjunction with staffing because staffing impacts delay, which affects the load trunks must carry. Through this White paper, WyzMindZ intends to dispel the common myths about staffing and Trunking. We’ll look at the mechanics of correct calculations and how existing software tools can be applied to the task. We will also cover important definitions and measurements related to this aspect of planning.
WyzMindZ releases a new White paper-- Are you scheduling effectively & sufficiently
Scheduling is more of a challenge in today’s environment than it was in call centers of yesteryear. A number of trends have contributed to this complexity. Modern Call Centers support a broader range of products and services than they did in the past. Technology has enabled many simple transactions to be automated, leaving reps with more varied and demanding calls, which often necessitate more off-line research, follow up and training. And customers are utilizing a variety of communications media other than the telephone (i.e., e-mail, fax and IVR services) to interact with organizations. Through this White paper, WyzMindZ team of experts, intends to share key ideas about scheduling effectively and sufficiently
WyzMindZ releases a new White paper-- Understanding Inbound Dynamics
As Surely as the laws of physics define the parameters for air travel, fundamental principles govern incoming call centers. When these principles are misunderstood or ignored, the results are often poor or volatile service levels, inappropriate staffing, excessive costs and unhappy callers. Through this white paper, WyzMindz team of experts, intends to share immutable laws that are at work in any incoming call center
WyzMindZ releases a new White paper-- Conveying Call Center Activity to Senior Management
Visibility into Call Center activity, is a common issue that call center Senior Management struggles with. Quick decision making usually boils down to how quickly call center MIS teams convert data into actionable intelligence. Through this white paper, WyzMindZ team of experts, intends to explore the quick, reliable & enabling ways to convey call center activity to Senior Management.
WyzMindZ releases a new White paper-- Managing Service level in Real time
The planning is done, the schedules are in place and the calls are pouring in. Now what? Even with good forecasts and accurate schedules, random call arrival patterns means that call centers inherently operate in a "demand Chasing mode". Each moment, there are either more calls to be answered than resources available, or more resources than calls. Through this white paper WyzMindZ team of experts, intend to explore best possible ways in which this requirement can be balanced.
WyzMindZ releases a new White paper--Service level with quality
While all agree that that quality and service levels should work together, most call centers usually struggles to find the right balance. This White paper talks about the possible ways to create right balance
CASE STUDY
Testimonial by Chief Financial Officer (Leading Domestic Contact Center)
| In a short period of 5 to 6 weeks, WyzMindZ team has worked tirelessly ( almost round the clock) and deployed their WyzPlan service. The entire quality of the Workforce management process has risen markedly since we introduced WyzMindZ Solutions Pvt. Ltd. since WyzMindZ dedicated & expert team institutionalized processes through which information, alerts & decision making basis facts & figures can now be obtained more easily, quickly, transparently and in greater depth. WyzPlan™ a planning service from WyzMindZ is quick to deploy, easy to use and gives businesses clear, actionable and trustworthy information about all relevant metrics. What started out as a Diagnose & consulting service for us has evolved into one that we have comprehensively adopted across our 4 delivery locations. |
Testimonial by Managing Director (Leading Logistic & Transportation Comapany)
| In ten years as a CEO, I have never seen a better investment in Business Intelligence Process. With WyzionPro Service, our Controllers aren’t just looking at data anymore. They’re discovering information. They are informed decisions. |
