With a slew of issues to tackle, you as an outsourcer or outsourcing company need to constantly relook at the way your business is run to ensure survival. This may not only involve re-examining interactions with customers but also focus equally on back-end operations to guarantee success.
Business analytics can help outsourcing players like yours, break-down and assimilate information collected and provide better insights into customer tastes and preferences as well as back-end processes.
Our Analytics Services for Outsourcing encompass the following areas where we can help:
PLANNING & OPTIMIZATION
Comprehensive service that includes Forecasting, Capacity Planning, Scheduling, Fulfillment, Vendor Management & Follow-up based on advanced algorithms and models
Service includes Third Party Quality Measurements, Customer Satisfaction Surveys, Mystery Shopping, Sales Effectiveness Surveys & Market Research.
RECRUITMENT PROCESS ANALYTICS
A unique service which brings visibility, data capture and analytical capability to Recruitment Processes, directly impacting critical to business levers like Hiring Yield and Early Stage Attrition.
RISK ASSESSMENT & ATTENUATION
Independent third party evaluation of the Risks due to Operational Practices and Process Health on a weekly basis. A powerful tool in the hands of those committed to World Class Stewardship.
ONLINE DASHBOARDING & REPORTING
Our Online Reporting and Dashboarding platform is built to mine large data sets and can be easily customized for various scenarios