Author archive: karun

Quality Monitoring Service helps improve C-SAT

Quality Monitoring Service helps improve C-SAT

One of India’s largest Telecom Companies improves its C-Sat and achieves its target of 85%.

Times Business Solutions : A Case Study in Customer Lifecycle Management

Times Business Solutions : A Case Study in Customer Lifecycle Management

Times Business Solutions (TBSL), a part of the Times Group, is actively engaged in the e-commerce space in India with key brands like Times Jobs, Simply Marry, Magic Bricks, Tech Gig etc. WyzMindz is helping TBSL to get visibility around operations outsourced to partners and optimize the same. Download the case study to know more.

Future Lifestyle Fashions : A Case study in Customer Lifecycle Analytics

Future Lifestyle Fashions : A Case study in Customer Lifecycle Analytics

Future Lifestyle Fashions, a part of Future Group, India was looking at a provider who could help them with critical aspects of their Customer lifecycle management. One of the key issues was to supply them with Market Intelligence around key parameters of the performance of their brands. WyzMindz was able to come to their expectations…

Insurance Renewal Agency improved policy revival by 5%

Insurance Renewal Agency improved policy revival by 5%

WyzMindz helps Insurance Renewal Agency improve Enhanced Policy Revival for above 150 days lapsed policies by 5% within 90 days. Helped Principal party improve persistency of business and moved the Insurance renewal agency from a penalty to reward zone.

India’s largest pioneer e-commerce firm reduces cost per order by 64% exceeding expectations by 14%

India’s largest pioneer e-commerce firm reduces cost per order by 64% exceeding expectations by 14%

The customer wanted WyzMindz to take an all encompassing view of it’s operations and help to reduce the cost per order by as much as 50%. WyzMindz engineered a Cost per order reduction of 64%, greatly exceeding expectations. The COPC Readiness was also ascertained and evaluated along with delivery of an Online Analytics Platform to…

One of India’s most well known Collection Centers enhances revenue by 15% in 60 days

One of India’s most well known Collection Centers enhances revenue by 15% in 60 days

One of India’s most well known Collection Centers working in the Insurance space enhances revenue by 15  in 60 days by improving bill-ability per associate within 60 days. Moves from a penalty zone to a reward zone on late stage collections.

Fortune 500 Manufacturer improves supplier delivery performance by 40%

Fortune 500 Manufacturer improves supplier delivery performance by 40%

One of the Fortune 500 Manufacturers improves supplier delivery performance by 40% and creates Project Level Inbound Material Visibility. Vendor Delivery Performance increased by from 27% to 66%. Team focus moves more to strategic initiatives from handling Tactical issues thus improving project Involvement  and negotiation of better terms with Suppliers. Vendor interaction time, which is a “non-core” activity…

India’s largest regional ISP’s uses Surveys and Customer Lifecycle Analytics to improve Customer Satisfaction from 66% to 77%

India’s largest regional ISP’s uses Surveys and Customer Lifecycle Analytics to improve Customer Satisfaction from 66% to 77%

WyzMindz delivers a solution which measures end to end customer satisfaction via telephonic surveys and then points out areas of improvement to help in improving the customer satisfaction scores. Customer satisfaction improved from 66% to 77% within first 6 months of engagement.

High Tech Product Company reduces its re-workable Finished goods by >60%

High Tech Product Company reduces its re-workable Finished goods by >60%

The customer faced a continuous increase in Re-workable Inventory. WyzMindz deployed a process to monitor and maintain the Re-workable inventory and helped the customer to reduce Re-workable Finished Goods Inventory by 62%.  

Humanitarian Organization increases penetration by 9% and acquisition by 18%

Humanitarian Organization increases penetration by 9% and acquisition by 18%

WyzMindz helps one of the largest Humanitarian Organisations to reduce cost of sponsor acquisition by 18% with effective process mapping. Sales penetration improves by 9% within 3 weeks of process implementation. An Online Reporting Platform to bring visibility also provided to aid further decision making.

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