Category archive: Customer Experience Management
Quality Monitoring Service helps improve C-SAT
One of India’s largest Telecom Companies improves its C-Sat and achieves its target of 85%.
Times Business Solutions : A Case Study in Customer Lifecycle Management
Times Business Solutions (TBSL), a part of the Times Group, is actively engaged in the e-commerce space in India with key brands like Times Jobs, Simply Marry, Magic Bricks, Tech Gig etc. WyzMindz is helping TBSL to get visibility around operations outsourced to partners and optimize the same. Download the case study to know more.
Future Lifestyle Fashions : A Case study in Customer Lifecycle Analytics
Future Lifestyle Fashions, a part of Future Group, India was looking at a provider who could help them with critical aspects of their Customer lifecycle management. One of the key issues was to supply them with Market Intelligence around key parameters of the performance of their brands. WyzMindz was able to come to their expectations…
One of India’s most well known Collection Centers enhances revenue by 15% in 60 days
One of India’s most well known Collection Centers working in the Insurance space enhances revenue by 15 in 60 days by improving bill-ability per associate within 60 days. Moves from a penalty zone to a reward zone on late stage collections.
India’s largest regional ISP’s uses Surveys and Customer Lifecycle Analytics to improve Customer Satisfaction from 66% to 77%
WyzMindz delivers a solution which measures end to end customer satisfaction via telephonic surveys and then points out areas of improvement to help in improving the customer satisfaction scores. Customer satisfaction improved from 66% to 77% within first 6 months of engagement.