Category archive: Customer Lifecycle Analytics

Quality Monitoring Service helps improve C-SAT

Quality Monitoring Service helps improve C-SAT

One of India’s largest Telecom Companies improves its C-Sat and achieves its target of 85%.

Times Business Solutions : A Case Study in Customer Lifecycle Management

Times Business Solutions : A Case Study in Customer Lifecycle Management

Times Business Solutions (TBSL), a part of the Times Group, is actively engaged in the e-commerce space in India with key brands like Times Jobs, Simply Marry, Magic Bricks, Tech Gig etc. WyzMindz is helping TBSL to get visibility around operations outsourced to partners and optimize the same. Download the case study to know more.

Future Lifestyle Fashions : A Case study in Customer Lifecycle Analytics

Future Lifestyle Fashions : A Case study in Customer Lifecycle Analytics

Future Lifestyle Fashions, a part of Future Group, India was looking at a provider who could help them with critical aspects of their Customer lifecycle management. One of the key issues was to supply them with Market Intelligence around key parameters of the performance of their brands. WyzMindz was able to come to their expectations…

One of India’s most well known Collection Centers enhances revenue by 15% in 60 days

One of India’s most well known Collection Centers enhances revenue by 15% in 60 days

One of India’s most well known Collection Centers working in the Insurance space enhances revenue by 15  in 60 days by improving bill-ability per associate within 60 days. Moves from a penalty zone to a reward zone on late stage collections.

India’s largest regional ISP’s uses Surveys and Customer Lifecycle Analytics to improve Customer Satisfaction from 66% to 77%

India’s largest regional ISP’s uses Surveys and Customer Lifecycle Analytics to improve Customer Satisfaction from 66% to 77%

WyzMindz delivers a solution which measures end to end customer satisfaction via telephonic surveys and then points out areas of improvement to help in improving the customer satisfaction scores. Customer satisfaction improved from 66% to 77% within first 6 months of engagement.

Humanitarian Organization increases penetration by 9% and acquisition by 18%

Humanitarian Organization increases penetration by 9% and acquisition by 18%

WyzMindz helps one of the largest Humanitarian Organisations to reduce cost of sponsor acquisition by 18% with effective process mapping. Sales penetration improves by 9% within 3 weeks of process implementation. An Online Reporting Platform to bring visibility also provided to aid further decision making.

Beam Telecom experiences over 40% reduction in cost of service

Beam Telecom experiences over 40% reduction in cost of service

Beam Telecom was not being able to service its customers as per their goals. Calls from customers were going up even though the customer base was constant. With the help of WyzMindz, Beam was able to experience a reduction of over 40% in their cost to service customers and moreover, at the same time improve…

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