Category archive: Inbound Centers
India’s largest pioneer e-commerce firm reduces cost per order by 64% exceeding expectations by 14%
The customer wanted WyzMindz to take an all encompassing view of it’s operations and help to reduce the cost per order by as much as 50%. WyzMindz engineered a Cost per order reduction of 64%, greatly exceeding expectations. The COPC Readiness was also ascertained and evaluated along with delivery of an Online Analytics Platform to…
One of India’s most well known Collection Centers enhances revenue by 15% in 60 days
One of India’s most well known Collection Centers working in the Insurance space enhances revenue by 15 in 60 days by improving bill-ability per associate within 60 days. Moves from a penalty zone to a reward zone on late stage collections.
India’s largest regional ISP’s uses Surveys and Customer Lifecycle Analytics to improve Customer Satisfaction from 66% to 77%
WyzMindz delivers a solution which measures end to end customer satisfaction via telephonic surveys and then points out areas of improvement to help in improving the customer satisfaction scores. Customer satisfaction improved from 66% to 77% within first 6 months of engagement.