Category archive: Outsourcing (BPO / KPO / ITES / Contact Center)

Times Business Solutions : A Case Study in Customer Lifecycle Management

Times Business Solutions : A Case Study in Customer Lifecycle Management

Times Business Solutions (TBSL), a part of the Times Group, is actively engaged in the e-commerce space in India with key brands like Times Jobs, Simply Marry, Magic Bricks, Tech Gig etc. WyzMindz is helping TBSL to get visibility around operations outsourced to partners and optimize the same. Download the case study to know more.

Insurance Renewal Agency improved policy revival by 5%

Insurance Renewal Agency improved policy revival by 5%

WyzMindz helps Insurance Renewal Agency improve Enhanced Policy Revival for above 150 days lapsed policies by 5% within 90 days. Helped Principal party improve persistency of business and moved the Insurance renewal agency from a penalty to reward zone.

India’s largest pioneer e-commerce firm reduces cost per order by 64% exceeding expectations by 14%

India’s largest pioneer e-commerce firm reduces cost per order by 64% exceeding expectations by 14%

The customer wanted WyzMindz to take an all encompassing view of it’s operations and help to reduce the cost per order by as much as 50%. WyzMindz engineered a Cost per order reduction of 64%, greatly exceeding expectations. The COPC Readiness was also ascertained and evaluated along with delivery of an Online Analytics Platform to…

One of India’s most well known Collection Centers enhances revenue by 15% in 60 days

One of India’s most well known Collection Centers enhances revenue by 15% in 60 days

One of India’s most well known Collection Centers working in the Insurance space enhances revenue by 15  in 60 days by improving bill-ability per associate within 60 days. Moves from a penalty zone to a reward zone on late stage collections.

India’s largest regional ISP’s uses Surveys and Customer Lifecycle Analytics to improve Customer Satisfaction from 66% to 77%

India’s largest regional ISP’s uses Surveys and Customer Lifecycle Analytics to improve Customer Satisfaction from 66% to 77%

WyzMindz delivers a solution which measures end to end customer satisfaction via telephonic surveys and then points out areas of improvement to help in improving the customer satisfaction scores. Customer satisfaction improved from 66% to 77% within first 6 months of engagement.

Beam Telecom experiences over 40% reduction in cost of service

Beam Telecom experiences over 40% reduction in cost of service

Beam Telecom was not being able to service its customers as per their goals. Calls from customers were going up even though the customer base was constant. With the help of WyzMindz, Beam was able to experience a reduction of over 40% in their cost to service customers and moreover, at the same time improve…

Standard Chartered Bank gets 300%+ RoI

Standard Chartered Bank was not meeting their Service Level and Abandon goals even though they kept adding people each month. From a planning perspective they were green, but consistently red on the ground. They want to institute world class planning processes to improve predictability and business results. In a period of 6 months, WyzMindz was…

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