August 20, 2014Karun TharejaBack Office / Sales Centers, BPO / KPO / ITeS / Contact Center, Case Study, Dashboarding Services, Dialer Optimization, Forecasting, Inbound Centers, Outbound Centers, Outsourcing (BPO / KPO / ITES / Contact Center), Outsourcing Analytics, Planning & Scheduling, Planning and Forecasting, Reporting & WFM Analysis, Retail

The customer wanted WyzMindz to take an all encompassing view of it’s operations and help to reduce the cost per order by as much as 50%. WyzMindz engineered a Cost per order reduction of 64%, greatly exceeding expectations. The COPC Readiness was also ascertained and evaluated along with delivery of an Online Analytics Platform to…
August 20, 2014Karun TharejaCase Study, Customer Experience Management, Customer Lifecycle Analytics, Inbound Centers, Outbound Centers, Outsourcing (BPO / KPO / ITES / Contact Center), Outsourcing Analytics, Planning & Scheduling, Planning and Forecasting, Reporting & WFM Analysis

One of India’s most well known Collection Centers working in the Insurance space enhances revenue by 15 in 60 days by improving bill-ability per associate within 60 days. Moves from a penalty zone to a reward zone on late stage collections.