Category archive: Telecom

India’s largest regional ISP’s uses Surveys and Customer Lifecycle Analytics to improve Customer Satisfaction from 66% to 77%

India’s largest regional ISP’s uses Surveys and Customer Lifecycle Analytics to improve Customer Satisfaction from 66% to 77%

WyzMindz delivers a solution which measures end to end customer satisfaction via telephonic surveys and then points out areas of improvement to help in improving the customer satisfaction scores. Customer satisfaction improved from 66% to 77% within first 6 months of engagement.

Beam Telecom experiences over 40% reduction in cost of service

Beam Telecom experiences over 40% reduction in cost of service

Beam Telecom was not being able to service its customers as per their goals. Calls from customers were going up even though the customer base was constant. With the help of WyzMindz, Beam was able to experience a reduction of over 40% in their cost to service customers and moreover, at the same time improve…

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