WyzMindz offers Quality Monitoring Services to ensure control over customer interactions be they for customer service or sales. Both Principals and BPOs can benefit from WyzMindz Quality Monitoring Services. WyzMindz Quality Framework incorporates services which include Customer Satisfaction Measurement, Telephonic, email or web based Surveys, Mystery Shopping and Customer Interaction (Voice, Email, Chat) Audits and Assessments.
Moreover WyzMindz also offers TransMon, a Quality Management System developed by WyzMindz to ensure Quality programs can be driven centrally across multiple sites, channels and provides the path to improve revenues or customer satisfaction.
WyzMindz offers proven solutions being used by marquee brands like Times group, Beam Telecom, Standard Chartered Bank, Lenovo etc. Following are some case studies of experiences of our clients:
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WyzMindz Customer Experience Management Methodology:
TransMon: WyzMindz Quality Management System