Standard Chartered Bank was not meeting their Service Level and Abandon goals even though they kept adding people each month. From a planning perspective they were green, but consistently red on the ground. They want to institute world class planning processes to improve predictability and business results.
In a period of 6 months, WyzMindz was able to bring consistency in their service results increased by over 100% along with a reduction in their Direct Cost of Service by 12% in a span of 6 months. Moreover their Planning Process became aligned with COPC best in class benchmarks and they benefited from an RoI of over 300%.
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