Challenges Customers Face

There are many issues and questions telecom companies are grappling with:

How do we gain Customer Market Share (CMS) and Revenue Market Share (RMS)?
How do we increase ARPU (Average Revenue per user)?
Can we improve our customer retention and reduce our customer churn?
Why are my SLAs slipping with respect to customer TAT (Turn around time)?
Which of my marketing strategies are most effective?
What is the RoI I can accurately predict for my marketing spends?
What should be the best price for a product or service through its lifecycle?
What promotions and offers do we employ?
How do we optimize our network capacity planning process?
Can we predict any service outages and take proactive steps to mitigate risk?
What is the best way to target individual customers and provide them with tailor-made offerings?

Rewarded and Recognized

“Excellence in Value Creation” at ASIA BPO Summit

“Most Innovative Start-up” by Entrepreneur India

“Dr. JS Juneja Award” for Creativity and Innovation for MSME
Over $150 M Savings Delivered

WyzMindz’s engagements at Principals and contact centers have already delivered an aggregate impact over $150 M
Innovative Pricing & Engagement Models

Engagement Models which suit your business strategy
Pricing Models which suit today’s economic realities
Grounded In Data

Tried and Tested Methodologies based on Advanced Analytical and Statistical Models delivered on a web based analytical platform to ensure Decision making is scientific and “Grounded in Data”
Successfully Delivered Projects at leading Global players
Successfully projects include those at
- The World Bank
- Standard Chartered
- Samsung
- Lenovo
- Digicall
- Times Business Solutions
- Flipkart

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